Your Account

Introducing the Holidu Star Host Program: Stand Out and Shine Step by Step Account Verification (KYC) PDF guides How to connect your property to AVS (Germany)Account Verification- Step-by-Step Guide for Companies How to connect to SEF/SIBA (Portugal)?How to obtain a vacation rental license - France How to obtain a vacation rental license - Spain Cancellation Policy configuration: where to find it, and how to edit it Where to find the list of Distribution Channels How can I activate my homeowner website?Bookiply to Holidu rebranding information and FAQs How to change the language of my account How can I change my password?How can I change my cancellation policy?What is the Holidu Referral Program?Benefits of instant bookings Distribution channel HomeToGo - how does it work? How do I access my Holidu account?How to Connect to Mossos d'Esquadra How to Connect to Ertzaintza Issue Logging In How can I remove my property from the Holidu platform?How to Connect to SES.HOSPEDAJES How can I change the property owner Host Responsibilities How to obtain a vacation rental license - Portugal Connect your Holidu account with the local authority FAQs - Guest check-in feature Distribution channel Check24 - how does it work?How can I receive notifications from Holidu on my device?How can I include or change a collaborator?How can I list my property? I forgot my password, how do I recover it?Best Price Real Decreto 933/2021: Guest Registration in Spain How to modify my account details?Avoiding Overbookings: Essential Tips for Holidu Hosts Account Verification- Step-by-Step Guide for Individual / Sole Proprietor Boost Your Bookings with Discounts and Short Stays Account Verification - Frequently asked questions How can I activate my homeowner website? How do I access my agreement with Holidu?How to Get Good Reviews: A Guide for Holidu Hosts How can I change my bank details?

Payments & Invoices

What should I do if some of this data changes in the future?Where do I find the data that Holidu needs from me?Tax return French Tax Cedolare secca or alternative tax regime What is Aircover and how does it work?What information is Holidu required to report to the Tax Agency under Modelo 179?Why does Holidu need to send this data to the tax authorities?My property is in Spain, but I am not a Spanish resident. Does this apply to me?What exactly is Modelo 179?Do I as a homeowner need to fill this Modelo?When will I receive my payout?DAC7 FAQ How to Collect a Security Deposit Will Holidu use my tax information for any other purposes? Where can I download my invoices?My guest is requesting an invoice, what do I need to do?All you need to know about VAT Commission invoice Why was my payout amount reduced?Why is Holidu sharing my personal information with the Tax Agency?Managing & Claiming Security Deposits Is the cleaning fee included in the payout?If I deactivate my Holidu account now, will my data still be shared?Does this affect my declaration of income taxes?How to add and configure a Security Deposit When and how is the onboarding fee charged?My guest cancelled a non refundable booking, my payment is pending. What does this mean? A certain amount is being deducted, what is this amount?

Pricing, Fees & Minimum Stay

Why did I receive a booking with a shorter stay than the minimum length of stay I had configured?Setting Up Check-in and Check-out Day Restrictions for Your Property Extra fees How can I create a new season? How can I create a new season?Non-configurable fees How can I copy prices for a new season?How can I modify my prices?Can I set different prices for weekends and holidays?How can I activate/deactivate a discount in my account?

Calendar

How do I import/export a calendar (ICAL) from another provider/channel?Connecting Feratel Deskline to Holidu How can I add/delete a manual calendar block?How can I add/delete an iCal calendar block? What is an iCal synchronisation?Why are there dates in red in my calendar?

Guest Communication

How can I contact my guest? My guest is due to arrive soon and I can’t reach them If I reply to the email from Holidu stating my guest provided information will my guest receive it?

Description Changes

Security devices and CCTV Eco Badge How can I change or modify my property’s amenities?What should be included in my property’s description? What do guests ask about the most?Holidu Professional Photos How can I request a change to my property description text?How to Update Photos of Your Property These are the amenities guests ask our Customer Service about the most before booking Can I change the name of my property?

Reservations

Most common guest complaints and how to address them How do I access my bookings?How can I review the cancellation policy in my agreement with Holidu?What is the “Flexible stays” feature?How to Request a Reservation Cancellation Handling Guest Complaints What is the cancellation penalty?Handling Guest Complaints Airbnb refund policies Why did the guest cancel the booking?Force Majeure What do I do in case of an urgent situation?What can I do if my guest violates the house rules? I have an emergency and can’t host a booking, what can I do?Guest complains after check-in Cancellations due to unforeseeable circumstances (force majeure)

Reviews

Replying to Reviews from Booking.com & Airbnb How does Booking.com calculate the review score?What is the importance of a review? How and when can I see the review my guest left? Can I write a review for my guest?Can I answer a review left by my guest?Can I delete a review left by a guest? My guest left a bad review, what can I do?My guest wants to leave me a review, what must he/she do? Why didn’t my guest leave a comment?

Help Resources

Who is my account manager and how can I contact them?How can I contact Customer Service?Who can I contact when there is an emergency? Who can I contact on the weekend?

Additional Information

French ELAN Regulation (Évolution du Logement, de l’Aménagement et du Numérique)Embracing Inclusivity in Hosting: Welcoming Guests from All Backgrounds Spanish drought 2024 Service Animals Greek Regulations on Short-Term Rentals (STR)CIN - National Identification Code (Italy)FAQ - National Identification code (CIN)Infants overcapacity Organic welcome baskets Useful templates for hosts Processing fee update

Who is my account manager and how can I contact them?

Log onto your account, go to the top right hand corner and click on “more”.

Click on “contact” to find your account manager’s contact details.

Your account manager can be reached on the phone number provided, via Whatsapp or via email Monday - Friday 9:30 - 17:00 CET.

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