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For hosts

For hosts

Your Account

Introducing the Holidu Star Host Program: Stand Out and ShineStep by Step Account Verification (KYC) PDF guidesHow to connect your property to AVS (Germany)Account Verification- Step-by-Step Guide for CompaniesHow to connect to SEF/SIBA (Portugal)?

Payments & Invoices

What should I do if some of this data changes in the future?Where do I find the data that Holidu needs from me?Tax returnFrench TaxCedolare secca or alternative tax regime

Pricing, Fees & Minimum Stay

Why did I receive a booking with a shorter stay than the minimum length of stay I had configured?Setting Up Check-in and Check-out Day Restrictions for Your PropertyExtra feesHow can I create a new season? How can I create a new season?

Calendar

How do I import/export a calendar (ICAL) from another provider/channel?Connecting Feratel Deskline to HoliduHow can I add/delete a manual calendar block?How can I add/delete an iCal calendar block? What is an iCal synchronisation?

Guest Communication

How can I contact my guest? My guest is due to arrive soon and I can’t reach themIf I reply to the email from Holidu stating my guest provided information will my guest receive it?

Description Changes

Security devices and CCTVEco BadgeHow can I change or modify my property’s amenities?What should be included in my property’s description? What do guests ask about the most?Holidu Professional Photos

Reservations

Most common guest complaints and how to address themHow do I access my bookings?How can I review the cancellation policy in my agreement with Holidu?What is the “Flexible stays” feature?How to Request a Reservation Cancellation

Reviews

Replying to Reviews from Booking.com & AirbnbHow does Booking.com calculate the review score?What is the importance of a review? How and when can I see the review my guest left? Can I write a review for my guest?

Help Resources

Who is my account manager and how can I contact them?How can I contact Customer Service?Who can I contact when there is an emergency? Who can I contact on the weekend?

Additional Information

French ELAN Regulation (Évolution du Logement, de l’Aménagement et du Numérique)Embracing Inclusivity in Hosting: Welcoming Guests from All BackgroundsSpanish drought 2024Service AnimalsGreek Regulations on Short-Term Rentals (STR)