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Bookings

What should I do if I do not get any booking confirmation email?

Don't worry! It can take up to 1-2 workdays until the booking is confirmed. In case you have not received any confirmation after 48 hours, please contact us via online contact form. We will then check if your booking has been submitted and that the correct e-mail address has been used. Please check if the confirmation email is in your Spam mail folder first, thank you!

How can I book?

Easy! You can book online either through our website or our app. If you have already found a property you are interested in, enter the desired dates in the calendar and if it is available, you can start the booking process by clicking on book now. Follow the steps until you receive a booking confirmation email from Holidu. Sometimes you will be redirected to a website other than Holidu, don't worry! These are partner offers that require prior contact before booking. From their website you can resolve all your doubts and book directly with them. Remember that you can always find properties with immediate booking just by activating the Book on Holidu filter. If you have any question, please contact us at: service@holidu.com. We will be happy to help you!

Information about Covid19 / Coronavirus

Dear Traveller, We would like to support you with any questions you may have about the possible impacts of Covid-19 on your planned travel. Find a good source for information about current developments in the UK, but also other countries here. Please check the current regulations in the travel destination before booking. If you wish to cancel or change your booking, we recommend booking your accommodation with the option of a free cancellation. You can easily find these offers on Holidu by clicking on the filter Free cancellation. As a search engine, we refer bookings to holiday home providers such as Novasol, HRS or e-domizil. If you cannot travel due to Corona restrictions, your booking provider will usually offer a free rebooking. Please send your rebooking and cancellation request directly to the provider. You will find the contact details in your booking documents. Our customer service is also happy to assist you with any further questions or if you need support. Stay healthy!

How can I contact the host?

If you have already booked a property on Holidu, you should have received an email from us with our partner contact details, the company that manages the property and its bookings. They will provide you with all the information you need to prepare for your arrival together with the contact details of your host. If the arrival date is approaching and you have not yet received your booking details, please contact them directly or contact us at service@holidu.com and we will assist you.

How and when do I know that my booking has been confirmed?

When you request a booking via Holidu, you will promptly receive a confirmation via e-mail, indicating that your inquiry has been forwarded to our partner. After that, you will receive a booking confirmation email from this partner within 48 hours. If you have not received the confirmation from the parter within this period, do not hesitate to contact them directly. You can also contact us at service@holidu.com so that we can check that your booking has been made correctly and that your email address is also correct. In case you have been redirected to a partner company and have placed your booking directly there, you will receive just the confirmation email from that company. Please if you have not received any confirmation email, check your Spam mail folders first, thank you!