How can I change my bank details?

An International Bank Account Number – or IBAN – is used worldwide to identify individual accounts. You can find your IBAN in your E-Banking and on your account statements.

In order to request changing the IBAN used for your payments, follow the steps below:

1. Log in to your account
2. Go to the top right corner and click on “More”
3. Click on “Account”
4. Scroll down to Bank information
5. Click on “Edit”

A new window will open. The system requires you to fill out important information:

1. Your IBAN
2. The account holder's name
3. Proof that this bank account belongs to you. This should be a document from your bank with the bank account holder's name and the IBAN (usually, it can be easily downloaded from your E-Banking account).

Please note that your IBAN is not changed automatically, as your request will be reviewed by our financial department before being approved or rejected.

Important to know:

• The new bank account must belong to the Holidu account holder. We can only modify the IBAN for the person/company we have signed the agreement.
• If the Holidu account is registered as a company account, we can only allow payments to the company’s IBAN. Make sure to submit a valid bank account under the company name registered in your Holidu account.
• The IBAN proof must be clear and visible, i.e., an official document or well-grounded evidence, where we can see both the bank account holder and IBAN. 
• Holidu only issues payments to EUR account.

For those accounts that have gone through Adyen´s bank account verification process, please follow the next steps:

1. Log in to your account
2. Go to the top right corner and click on “More”
3. Click on “Account”
4. Scroll down to Bank information
5. Click on “Edit”

A new window will open for our verified provider Adyen:

You will see your bank details tab:

• Click on the right-hand side
• Delete the current IBAN number
• Add the new IBAN number. 

Ensure the bank account holder and the Holidu account owner are the same (for companies it must match the company name).

• Choose between two verification methods:
  • Instant Verification (not available in Greece, Austria & Italy):
    • Search and select your online banking provider.
    • Log into your online banking account through the verified partner, Tink. Rest assured your banking login data will not be stored for security and safety reasons and just serve to verify your bank account.
  • Manual Verification:
    • Enter your details and upload a bank document as proof.
    • The document must be issued within the last 12 months, contain your name and visible IBAN, and for non-EU residents, display the bank location.
    • Upload the document and click ‘next’. Verification may take up to 72 hours

If you have any issues during the process, please, reach out to us via the following contact form

Related article:

How to verify your Account, Payout Details and change your bank details