Issue Logging In

This guide provides a step-by-step process to troubleshoot login issues for both mobile and desktop users. If you're experiencing trouble logging into your account, try the following steps depending on your device:

For Mobile Users – “Holidu Host” App

• Reinstall the app
  If you're unable to log into the “Holidu Host” mobile app, try uninstalling and reinstalling the app. After reinstalling, try logging in again.
• Ensure your phone’s “Date and Time” are set to automatic
  • On iPhone: Go to Settings > General > Date & Time, and ensure both toggles are turned on.

• On Android: Open the Clock app > tap on More > Settings, and make sure both toggles are turned on.

• Once done, try logging in again.
• Reset your password
  On the login screen, tap on Forgot Password, located just below the password field. You’ll receive an email with a link to update your password. You have 10 minutes to complete the reset. Once done, try logging in again.
• Redirected to Sign-Up Form?
  If redirected to a sign-up form, simply fill it out. You will then be able to access the Holidu Host platform as usual.

If none of these solutions work, please contact our customer support. 

For Desktop Users

• Make sure you are using the “Holidu Host” website
  If you're using a desktop, ensure you’re signing in as a host and not as a guest. Here’s how:
  • Option 1: Visit host.holidu.com and sign in to your account.
  • Option 2: Visit holidu.com, click on Account in the top right corner, and then select Login for hosts.

• Set your computer’s “Date and Time” to automatic
  • On Mac: Go to the Apple menu > System Settings > General > Date & Time, and turn on both “Set time and date automatically” and “Set time zone automatically using your current location.”
  • On Windows: Go to Start > Settings > Time & Language > Date & Time, and turn on both “Set time automatically” and “Set time zone automatically.”
• Reset your password
  On the login screen, click on Forgot Password, just below the password field. You’ll receive an email with a link to reset your password. You have 10 minutes to complete the process.
• Redirected to Sign-Up Form?
  If redirected to a sign-up form, simply fill it out. You will then be able to access the Holidu Host platform as usual.

If you continue experiencing issues, feel free to contact us. 

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