Account Verification- Step-by-Step Guide for Individual / Sole Proprietor

Why is an Account Verification Needed?  

In order to stay at the forefront of data security and prevent potential fraud, prioritizing your protection, Holidu is upgrading its payment services in collaboration with our trusted payment system partner, Adyen. This means that Adyen will be responsible for verifying your personal information and payment details in your Holidu account.  

What are the benefits for me?  

Firstly, your documents will be securely stored at Adyen, our payment system partner. They are also responsible for verification, ensuring that the bank account corresponds to you, our customer. This is essential to prevent any attempts by scammers to impersonate our customers and change bank accounts.  

Why do I have to accept Adyen Terms and Conditions?  

Adyen Terms and Conditions agreement covers changes related to the upgrade of payment services with our payment system partner Adyen. Rest assured it does not affect pricing or due dates for your payments.  

What do I have to do?  

You will be guided step by step through this easy process. The process varies depending on your Account Setup. If you have an account for a registered company, please follow the link at the bottom of this page. You will have to provide certain information through a secure web environment.  

Important: This process can only be completed by the host.

This article provides both a detailed step-by-step, a video explanation as well as a link to a full PDF guide including screenshots, located at the bottom of this page.

1. Preparation 

• Gather the required documents: 
• An official identification document of the bank account owner (e.g., passport, driver's license, or national ID). 
• Your online banking credentials or proof of ownership for your bank account (e.g., bank statement or deposit slip).
• If you are a freelancer, sole trader, or sole proprietor, you will also need your registration number. 

Here is an embedded step-by-step video:

• How to verify your personal details?

• How to verify your payout data?

2. Start Verification  

• Go to the ‘account’ tab in your Holidu account. 
• Click on 'validate' to start the process. 

2.1 You may be asked to sign a new agreement, please accept to proceed with the next steps. (This doesn’t affect pricing)

3. Enter Personal Information 

• Click on ‘personal details’. 
• Verify the pre-filled information based on your Holidu account data. Edit if required by clicking on ‘edit’. 
• At the bottom, select whether the bank account is in your name or registered under your sole proprietorship (e.g., freelancer, sole trader). 
• If applicable, provide additional details like your registration number and address. 
• Click on ‘next’ to continue. 

4. Add Address Information 

• Enter your address using the search field, which will automatically fill in the details. 
• Make sure to provide the address from your ID document.  
• Note: we pre-fill the address based on your billing address in your Holidu account. To verify your identity, you need to provide your personal address matching the one in your ID document. 

5. Verify Your Data with Identification Document (you have two options) 

• Choose Instant verification (recommended by Holidu):

1. Select the country that issued your document. 
2. Choose the document type (passport, driver's license, or ID card). 
3. Ensure the document matches your personal data. 
4. Open your phone camera and scan the QR code or obtain the link via SMS or copy it from the page.
5. Take photos of your document with your phone and submit it for verification. 

• Alternatively, choose Manual verification: 

1. Select the document type and ensure high-quality photos are ready. 
2. Upload the files from your computer. 
3. Click ‘next’ to submit your data. This may take up to 72 hours for verification. 

6. Verify Your Payout Details 

• Ensure the bank account holder matches your name provided in the previous step 
• Choose between two verification methods:

    Instant Verification:                            

• Search and select your online banking provider. 
• Log into your online banking account through the verified partner, Tink. Rest assured, your banking login data will not be stored for security and safety reasons and just serve to verify your bank account. 

    Manual Verification: 

• Enter your details and upload a bank document as proof. 
• The document must be issued within the last 12 months, contain your name and visible IBAN, and for non-EU residents, display the bank location. 
• Upload the document and click ‘next’. Verification may take up to 72 hours. 

7. If you are registered as a Sole Proprietor/Sole Trader: Verify your Sole Proprietor Details

• Add the legal name of your business, matching your company's official registration documents.
• Provide your trade registration number or select that you don’t have one.
• Enter your address using the search field, which will automatically fill in the details. Make sure to provide the legally registered address of your sole proprietorship.

8. Sign the Service Agreement 

• Read through the service agreement from our payment provider, Adyen. 
• Click on ‘sign’ at the bottom of the page. 

9. Complete Verification 

• If you used the instant verification, check your account for immediate status. 
• If manual upload was used, allow up to 72 hours for completion. 
• The status will change from “in review” to “complete” once the process is finalised, and you can check the status in your Holidu account. 

If you have an issue during the process, here is the link to the Frequently asked questions: FAQs

10. Need further help? 

• Use the following contact form in your Holidu account for assistance.

Tips for a Smooth Verification Process: 

• Ensure Clarity: Double-check that all photos and documents are clear, well-lit, and fully visible. 
• Stay Consistent: Make sure all the information matches across your documents, especially names and addresses. 
• Monitor Your Email: Keep an eye on your email for any updates or additional steps required for verification. 

By following these steps, you can quickly and easily verify your data with Holidu. If you need further assistance, don't hesitate to reach out! 

Related article:

How to verify your Account, Payout Details and change your bank details

Step by Step Account Verification (KYC) PDF guides