What should be included in my property’s description? What do guests ask about the most?

It is important to have a clear and accurate description of your property so guests know what to expect at your accommodation. 

Our description texts are created based on what you configure as well as the most important information guests look for to make a booking.

Apart from the main amenities you offer, in order to provide the best guest experience, it’s important to include any other information that may affect a guest's stay to avoid negative reviews or complaints. 

• Do you live on-site? Will guests be sharing any facilities with you?
• Is there any construction taking place? (give times and construction schedules if available)
• Is there noise in the vicinity? (highways, bars, restaurants, etc)
• Are there stairs to access the property? Is it suitable for people with reduced mobility?
• Are there any security devices on the property? If so, where? And are they switched on during a guest's stay? (these must be mentioned by law)
• For shared amenities, how many other properties have access to them? (pool, garden, terraces)
• Does the pool have opening and closing times?
• Do any maintenance providers come during a guest's stay? (pool cleaners, gardeners, etc)
• Are there any animals on-site or nearby? (important for guests with allergies)
• How do guests access the property? (1st floor, 2nd floor with an elevator, etc)
• Is there direct access to the pool? (guests need a specific code to access the pool, etc)

For more information about Holidu description texts and how to request changes, please refer to this article.