Airbnb AirCover for hosts: What is it and how can you benefit?

December 2023

These days, Airbnb’s extraordinary growth has transformed how folks choose their digs when they’re on the move. This global platform, linking millions of hosts and travellers, has solidified its position as one of the key players in ensuring secure experiences. In this realm, Airbnb AirCover emerges—a system designed to redefine safety standards in the world of holiday rentals, bringing perks to both hosts and guests.

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So, what’s Airbnb AirCover?

It’s a nifty solution offering comprehensive protection for hosts. It goes beyond the usual safety measures, including tools like identity verification, thorough booking analyses, and coverage for damages up to a whopping 3 million euros. This system pleasantly surprises hosts by adding an extra layer of security for valuable items and vehicles parked on the property. These features not only bring peace of mind but also set standards that satisfy both hosts and travellers.

Picture this scenario: a new guest is about to land at your holiday rental. Even if their reviews are stellar, the guarantee that unforeseen issues won’t crop up is always a bit of a mystery. Appearances can be deceiving, and unfortunately, accidents can happen even with the most courteous guests. In this context, Airbnb AirCover becomes an indispensable ally, providing an additional layer of security for hosts and guests to enjoy their travel experiences with total peace of mind.

Advancements and improvements in host safety

This innovative tool reflects an ongoing commitment to enhancing safety for hosts, introducing new guarantees that mark a significant milestone. One such addition is the public liability insurance, valued at a cool million euros, presenting itself as a crucial supplement. This insurance covers cases where a guest is injured or falls victim to theft within the property.

Furthermore, damage protection has seen a notable expansion, encompassing both the property and its contents, including valuables. This extension ensures hosts are shielded against potential damages caused by guests.

Understanding the ins and outs of the guarantees offered by Airbnb is essential to make the most of the protection during check-in and check-out. These not only bolster security but also offer peace of mind to hosts, enabling them to manage their properties with confidence in an ever-evolving world of holiday rentals.

How to reap the benefits of AirCover?

To make the most of Airbnb AirCover guarantees and ensure a safe and seamless experience as a host, it’s crucial to understand the implemented regulations and follow some key measures:

Guest identity verification:

• Airbnb has ramped up guest identity verification in 35 more popular countries and regions, covering 90% of bookings. This measure went global early in 2023, spanning 100% of reservations. The main aim is to bolster trust and security on the platform, ensuring both hosts and guests are who they claim to be, creating a safer and transparent environment for all involved in holiday rental transactions, promoting authenticity and integrity in the Airbnb community.

More damage protection with AirCover:

• AirCover for hosts now offers damage protection up to 3 million euros, tripling the previous coverage and providing greater peace of mind.
• The coverage extends to artworks, valuables, as well as vehicles and boats parked on the host’s property in maritime areas.
• Existing features such as 24-hour hotline, pet damage protection, deep cleaning reimbursement and loss of income protection have been strengthened.

Simplified refund process:

• Airbnb has streamlined the refund process based on host feedback. 
• If a guest causes damage, hosts can easily submit a refund request through the Resolution Centre, with the process tracked until reimbursement. 
• Superhosts receive priority assistance and faster refunds.

Public liability insurance for hosts:

• Public Liability Insurance is an integral part of AirCover, protecting hosts in cases of injuries, damages, or theft during a guest’s stay. 
• It includes individuals assisting with hosting, such as co-hosts and cleaning professionals. 
• This covers bodily injuries, damages or theft of belongings, and damages in common areas. 
• The compensation process is simplified, and Superhosts are entitled to priority assistance.

How to handle an Airbnb damage claim?

• Imagine this: your guests finish their stay, and upon entering the property, you encounter an unpleasant surprise. The situation seems perfect to make use of Airbnb’s AirCover protections.

Let’s guide you through the steps to effectively and seamlessly file a damage claim:

Visual evidence:

Before diving into the claim process, take as many photos or videos as necessary to document the damages. Ensure every detail is captured, and supplement this evidence with estimates or receipts for necessary repairs.

Notify the guest and Airbnb:

Access Airbnb’s Resolution Centre and create a report for an AirCover refund request, specifying each of the damages incurred. It’s vital to notify the guest through this system, giving them 72 hours to respond to your request.

Guest cooperation:

In case the guest responds positively and agrees to cover the costs, Airbnb will handle the payment process and transfer the corresponding funds to you.

No response or guest refusal:

If the guest refuses to pay or simply doesn’t respond, don’t worry. You have a 30-day window to request intervention from Airbnb’s customer support team. During this period, gather additional evidence supporting your claim.

Customer support:

Once you’ve submitted your request to the customer support team, an Airbnb Ambassador will get in touch with you. This professional will work with you to resolve your claim, providing personalised assistance throughout the process.

• Remember this key advice: you have a 14-day window to submit your initial claim; however, the extended 30-day period only applies if the guest has ignored your request or refused to cover the damages. If approved by Airbnb, the funds will be reflected in your account within the next 9-11 days.

Peace of mind and security for hosts with Airbnb AirCover

In the fast-paced world of holiday rentals, peace of mind and emotional security are crucial for hosts. Airbnb AirCover stands as a reliable safeguard, contributing significantly to the peace of mind of those sharing their properties. This system is not just a barrier against potential issues but also redefines the safety standard for hosts.

• Contributing to Peace of Mind: Airbnb AirCover offers comprehensive protection beyond the conventional. Its public liability insurance acts as a shield against unforeseen situations, providing hosts with emotional security that goes beyond the material. By covering incidents such as injuries or theft within the property, this tool becomes an indispensable ally for hosts’ peace of mind.
• Real Testimonials: Real host testimonials eloquently highlight the tangible benefits of Airbnb AirCover. These real-life stories underscore how the tool protects not only assets but also the well-being and peace of mind of hosts.

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